Privacy Policy

1) About this policy

OmeChat is responsible for the personal information described here. You do not need an account to chat, but using the service still involves sharing some information with us and the people you meet.

For privacy questions or requests, contact [email protected].

2) Information we collect

Depending on how you use OmeChat, we collect or process:

• Connection and browser information, including your IP address, browser and device details, and identifiers that help recognize your browser across chats and visits.
• Your approximate location based on your internet connection, language, interests, chat mode, and matching preferences.
• Usage information, such as pages visited, how you reached the site, chat activity, connection problems, and service statistics.
• Safety information, including reports, report notes, relevant messages, moderation screenshots, automated safety observations, and records of restrictions.
• Information you choose to send us when you contact us.

We use cookies and similar browser storage to remember your preferences and help keep OmeChat safe.

When you start a chat, we use browser and device information to help recognize your browser and enforce bans, even if your IP address changes or you clear cookies or site data. Your chat partner may see your display ID and approximate country. We keep your IP address and private identifiers out of this display.

3) How we use information

We use information to connect you with other people, apply your preferences, deliver messages and video, and keep OmeChat working. We also use it to understand usage, investigate problems, handle reports, prevent spam and abuse, enforce restrictions, and respond to legal requirements.

Where data protection law requires a legal basis, we rely on providing the service you request (contract performance), our legitimate interests in running a reliable and safe service, or legal obligations, depending on the activity.

4) Your chats and safety

We may process chat content and screenshots to protect users, investigate reports, and address misuse of OmeChat. This can involve automated tools and review by authorized moderators. Relevant information may be kept as evidence for safety or legal purposes.

Moderation decisions can lead to temporary or permanent restrictions on using the service. Automated assessments can make mistakes, and restrictions may sometimes affect other people using the same internet connection. If you believe a decision was incorrect, contact us to request a review.

We do not keep permanent video recordings or use video-quality checks for facial recognition. Other participants can record, screenshot, or copy your chat. Video connections may also expose your IP address to the other participant. Avoid sharing information you would not want someone else to keep.

5) Who receives information

The person you chat with receives what you share in the conversation. Authorized staff and service providers may process information to operate, secure, support, and moderate OmeChat. Providers may include hosting, connectivity, security, monitoring, and safety-review services. We may disclose information where required by law or necessary to address abuse or protect people's safety.

Providers may process information outside your country, where privacy laws may differ. Contact us for information about the providers and transfer arrangements that apply.

6) How long we keep information

• Temporary chat content used for safety checks: kept briefly and removed after processing or expiry. Content saved as evidence follows the retention periods below.
• Moderation screenshots: normally up to 10 days. Images needed for pending safety reviews may remain until review, and retained evidence may be kept longer.
• Reports and other moderation records: normally about 30 days. Reports closed without a ban are scheduled for deletion after 24 hours.
• Longer-lived cookies: up to 180 days. You can remove cookies through your browser settings.
• Readable browser ID recovery records: expire after 180 days without observed chat-start activity. Clearing cookies alone may not reset this readable ID. The signed cookie itself expires no later than 180 days after it was issued.
• Safety and enforcement records: kept for as long as needed to protect users and prevent abuse.

Safety, fraud prevention, investigations, or legal obligations may require longer retention. Security records are kept as needed; anonymous statistics may be kept longer. These periods do not guarantee immediate erasure from backups or providers' systems.

7) Your choices and rights

You choose what to share, which preferences to use, and whether to allow camera and microphone access. Clearing browser data can reset saved preferences, but it does not delete information already held by us.

Depending on where you live, you may request access, correction, deletion, restriction, or portability of your information, or object to its use. You can also complain to your local data protection authority.

Email [email protected] to make a request. Because chats do not require accounts, include an approximate date, chat mode, and any report reference or other details you have. We may need more information to locate records and verify your request.

8) Adults only and policy updates

You must be 18 or older to use OmeChat. The age confirmation does not collect your birthdate or identity documents. Contact us if you believe a minor has used the service or shared personal information here.

We may update this policy as the service or our practices change. The date above shows when it was last revised.